Research has shown time and again that happiness plays a large role in the productivity of employees. For example, a study conducted by Google saw a 37% increase in productivity as a result of initiatives focused on improving employee morale. Financial incentives alone are often not enough to boost employee performance, as our brains are hardwired to respond to positivity.
Here are 5 simple tips you can follow to help improve happiness in your team. For more solutions for running a more productive practice, contact Victory Dental Management today!
1.Give recognition where it’s due. Employees that feel valued are more likely feel happy about their work. Take time to recognize positive contributions of the team. Not only will this make the recognized employee feel proud of their work, it can also incentivize others to work harder to achieve the same praise.
2. Get them invested. It’s most likely the case that financial gain was not your sole reason for starting your business. Maybe you’ve had a lifelong passion for helping others. Maybe you’ve always been fascinated with the science of dentistry. Whatever those reasons were, share them with your team! Knowing that they’re contributing to something bigger can help employees take pride in the work they do, no matter their role.
3. Set clearer goals. When your employees don’t have a clear expectation of their role, it can be difficult for them to recognize whether or not they are performing well and lead to increased stress about their work. By setting clearer expectations of your employees and goals for your business as a whole, your employees will have a standard to judge their work against, and therefore be able to feel better about good performance.
4. Promote from within when possible. A common concern of employees is a fear that they won’t be able to grow in their current jobs. By establishing a culture of development and promotion from within the company, you’re clearly communicating to your employees that you want them to see your office as a long-term home, not just another job.
Studies indicate that US companies lose about $500 billion annually due to loss of productivity caused by unhappiness at work. Don’t let your team be a part of this problem. If you’re looking for additional strategies for running a happier, more productive office, contact Victory Dental Management today!
It’s inevitable. Eventually, your dental equipment will need to be replaced. Sometimes it is because newer technology has made your equipment obsolete. Purchasing new equipment is an investment that should be taken with caution and critical thinking. Here are a few tips to help you get started on making an informed and practical decision regarding your office’s equipment.
Take Your Time
Never rush into a purchase as crucial as new equipment. We strongly suggest you meet with our team at Victory Dental Management to discuss the implications a purchase might have, particularly on your practice’s taxes. There may be an optimal time of the year to make a purchase.
Consider Its Use
How often will you utilize this equipment? Where will it fit in your office? Carefully consider how this new piece of equipment will be used in your day-to-day operations. If you are struggling to answer these questions, it may be a sign that the new equipment is not needed immediately.
Will This Help My Practice Grow?
Ask yourself if investing in new equipment will allow your practice to grow. Will it expand the available services you offer your patients? Perhaps it will improve the comfort, efficiency, and amount of time it takes to treat or serve patients. When marketed effectively, these can be excellent sources for driving new patient numbers or improving loyalty among your existing patients.
What About Cost?
You should never buy equipment if you are unsure how you will receive a return on investment from it. Consider how your pricing structure will offset the costs of the investment. Can you still be competitive in your market if you must raise costs?
Your office equipment plays a central role in allowing you to deliver quality care for your patients. New technologies are constantly making the patient experience more comfortable and safer. Before you rush to purchase new equipment, it is vital that you consider how the investment will impact your business.
I know when you were in dental school, comparing your clinical skills with others was a natural tendency. Your goal was perfection. Now, you are business owners with your practice and you still compare yourself. I find a lot of dentists will compare themselves to other dentists based on a perception. Either one from social media or a perception of how much production their office makes.
I am not here preaching to you, but to give you some other areas to compare yourself. Success, and thus the comparisons to others, is different for each person. That is true for general dentists or specialists. With the beginning of a new year, your practice goals for the year are probably at the forefront of your thoughts. Especially with getting your business closed out for 2020.
Instead of looking at monetary comparison, reverse engineer what success means to you. Sure, you need enough to pay all of your bills, but the pursuit of money should not be the only thing that defines success for you. I have yet to meet a dentist that said they went to dental school for the money. There was always another purpose.
With the start of a new year, focus on your purpose. Focus on defining what success looks like to you. I am finding great conversations with dentists across the country when I ask them to think about how they define success. We can all agree that 2020 was a stressful, trying year as a practice owner. Things were asked of you at one time that made you pivot and change in ways you could never have imagined. With that being said, take some time to appreciate what you accomplished last year. Thank your team members.
IF you need help thinking through this process or need some assistance with creating a plan around your goal of success, please get in touch with me. Start the year off with a great plan that will give you the success you desire for 2021.
Appointments and continuing education consume most of your time. How do you manage to live a happy, well-adjusted, balanced life when you simply don’t have time? The key is in planning. Do you use a calendar to manage your time or do you simply make agreements and arrangements as they come up? Here is how you can balance your schedule by managing your calendar.
Set Clear Boundaries
The first step to achieving a work-life balance is to consider your basic responsibilities and obligations. Set aside blocks of time in your calendar to meet with patients, hold team meetings, and attend organizational group meetings. Your calendar should be your primary time-management tool.
Time Off Means Time Off
You need to set aside time for activities unrelated to work. When you decide to take a day off, make sure it’s in your calendar. If it’s not in there, your time off is likely to be consumed by an emergency patient appointment, unexpected meeting, or other business-related expense. Make your scheduling priorities clear with your office team so they are not left with the burden of how to handle unexpected situations while you are away.
It’s Not Just for Work
Your calendar doesn’t need to be exclusive to work. In fact, it may be beneficial for you to regularly include your other commitments. From your children’s school activities to anniversaries and birthdays, seeing these events alongside your work schedule can help you make better scheduling choices. You’ll be more reluctant to accept an invitation to a meeting or convention when you know it will conflict with another occasion. By including other events on your calendar, you minimize the risk of dealing with a stressful schedule conflict between your work life and your personal life.
Never let your calendar run your day. You have the ability to schedule your day by using your calendar as a tool for time management. Start by setting clear scheduling boundaries by blocking the time you need for your main responsibilities. Don’t be afraid to take time off, but always make sure it is a part of your schedule. Also, consider including other life events and activities in your calendar to better manage your schedule.
Are you dreading going to work every day? Are you afraid of being trapped in the same place your whole career? We all can get stuck in a rut during our professional career, whether that means not getting enjoyment from your position, or working in a dead-end job with no potential growth. There is hope though, and her are four ways to acquire professional freedom and career excellence.
Continue to Act
The tiniest bit of progress is still progress. Continuing to work hard and getting everything done that you need to will continue to push you forward. If you are looking for career advancement, employers will see that you are always on top of things and that you meet your deadlines. The more progress you make, the closer you will get to professional freedom and being in control of your career.
Be the Best You
The only person that can make you achieve professional freedom and career excellence is yourself. Figuring out goals and strategies to complete those goals can be the motivation needed to be on the right track. Learn the skills you feel you need to improve yourself and your performance. Having the right tools will prepare you for anything that comes your way.
Working can be much more enjoyable when you spend it with people that build you up. Finding people that can elevate your work and inspire you create a more welcoming business environment. If you are looking for a new company, reading reviews that current and former employees have written about the business to see the company culture. Poor employee attitudes can negatively affect the progress of a business.
Professional freedom and career excellence are not easy to achieve. By using the suggestions above, you can begin taking control of your career and setting it on the path to success.
A new client of mine asked a great question, and I thought I would share it for my Coach’s Corner. In December, it is necessaryto look back at the year and decide what changes you want to make for the upcoming year. Typically, these center around goals. Well, 2020 has taught us a lot of things, so I wanted to go a little deeper with specific items to think about for your own practice.
My client was not sure how to update his goals for 2021. You see, his team totally changed due to Covid-19. There are fewer team members now, and their roles and responsibilities have significantly changed. Due to that, his goals should reflect these changes as well. We started breaking down some different areas of his practice.
There are many practices that find themselves in this situation. A year ago, when you created your goals for 2020, covid 19 was not a reality. Now most practices are having to see less patients each day due to new protocols. Another schedule metric that needs to be reviewed is your new patient numbers. Your schedule may or may not be able to handle seeing a certain number of new patients. Please review your production goals with this in mind to make sure you establish realistic production goals for the upcoming year.
One area that your goals should not need to change compared to pre covid would be your collection goals. That is assuming your goals for each category were correct. Now, more than ever, you need to stay current with your account receivables. Please make sure you are working your outstanding insurance report. I am now suggesting to my clients to work your AR reports on a weekly basis, so you are aware of all outstanding claims and patient balances. Hopefully, you are on top of your collections reports. If not, it is never too late to get more stringent with your systems.
Another financial aspect for your practice is offering third party financing options as well as a membership program. There are several companies that offer these services, so you have options.
I know these are just a few areas to review, and they are the priority that need your attention. If you would like to discuss some options to start 2021 off strong, please get in touch with me. I would be happy to help.
You and your team are personally involved in your business daily. This can make it difficult to evaluate the areas of opportunity that are available to you. Even the most well-trained team can have instances of inefficiency or miscommunication, leading to breakdowns in patient care and impacting your workplace environment.
Just as you recommend your patients receive a full examination annually, we recommend the same for your business. Whether we have an ongoing relationship with you or it’s been years since we’ve evaluated your team, we recommend scheduling a checkup of your practice. During this evaluation, we may recommend the following:
· Evaluate current practice goals and benchmarks
· Evaluate team morale and motivation
· Evaluate your systems and protocols
· Evaluate overall patient satisfaction
· Create a success plan for moving forward
All too often, business owners attempt to motivate their team with no outside guidance. In some cases, this approach can have some success. However, as a business owner, it can be difficult to see the patient perspective or to evaluate a team member without being influenced by your personal connection. Having a person outside of your organization reinforce the importance of your systems can be difference between stagnation and the progress you desire.
Recruiting employees can be a time-consuming, stressful, and sometimes costly endeavor. When you’re looking to build an optimal team, it can be tempting to hold onto old employees for too long and hesitate to hire new ones until you’re confident you’ve found the “perfect” fit. However, both of these common mistakes can be damaging to the efficiency and culture of your business in the long term. Building an ideal team can take time, but keeping the following tips in mind can help ensure your business is able to thrive.
Out with the old…
It can be hard to let go of any employee. Ideally, everyone you bring to your business will become a valuable member of the team. Unfortunately, that’s not always going to be the case. If an employee is displaying any of the following signs, it might be time to consider letting them go:
Bad Attitude: This includes eye-rolling, snide comments, complaints, confrontational tone, and passive-aggressive speech or actions. An employee that disrespects their co-workers won’t have the best interests of the team or the business at heart.
Lack of Engagement: Whether unfocused at work or unresponsive during meetings, an employee that’s not mentally present can’t give their best to their work.
Dishonesty: Whether this involves refusal to accept accountability, blaming others for mistakes, or outright lies, dishonesty is harmful to your business and your team.
Poor Performance: While it’s expected that an employee in a new role may need an adjustment period, if that employee shows an ongoing inability to grow professionally or meet the expectations of their position, it might be a harbinger of even bigger problems down the road.
In with the new…
Whether you’re looking to replace current employees or meet the demands of a growing business, you want to do everything you can to make sure you’re hiring the right people for your team. Here are some tips that can help streamline the hiring process:
There’s No Such Thing as Perfect: When looking to bring in new employees, it can be tempting to wait until you’ve found the “perfect” fit. However, that can unnecessarily slow down the process and cause you to skip over individuals who might become great assets for your team in time. Keep in mind that a good employee is one that grows and performs well, and look for individuals that possess the qualities needed to thrive long-term.
Follow Your Gut: Instincts exist for a reason. If something about a prospective employee isn’t sitting right with you, it could be a sign that there’s a deeper problem you’ll have to address in the future. While you shouldn’t necessarily make quick decisions on feelings alone, it’s worthwhile to take them into account.
Listen to Your Team: The members of your staff will often be able to offer good insights into how the company can grow. Whether a trusted employee is revealing the poor performance of a co-worker or a team is asking for another member to help manage their growing responsibilities, it’s worth seeking their input when making decisions.
Though there’s no exact science to building a successful team, there are proven strategies you can use to help the process be as painless as possible. By holding current employees to a clearer standard and exercising discernment with new and prospective employees, you can make the hiring process operate more smoothly and increase the overall productivity and happiness of your team.
In November, I typically write something about gratitude, and this post is extra special. This is my first pandemic gratitude post. Hang with me for a moment. I think it took 2020 to teach us what we value as most important in our lives. Yes, we had to deal with all the changes that Covid 19 placed on us and look at us now. There is a lot to be thankful for.
We learned how to juggle family obligations like never before and look at us now. There is a lot to be thankful for.
We learned to handle changes in our offices like never before and look at us now. There is a lot to be thankful for.
We understand the stress our patients have felt and maybe some financial stress like never before and look at us now. There is a lot to be thankful for.
We know our health is important and something we should not take for granted anymore. Maybe we have learned to prioritize our healthy eating habits and work out routines and look at us now. There is a lot to be thankful for.
I hope all of you have a wonderful Thanksgiving holiday and get the opportunity to spend it with those you hold closest to you.
Time is money. If you want your practice to be as efficient and economically prosperous as possible, you don’t want to spend valuable time dealing with the effects of clutter and chaos. Disorganization is shown to have a direct negative impact on productivity and, by extension, your earning potential as a practice.
Whether you feel like you’re drowning in papers or you want to learn tips to take your efficiency to the next level, here are some tips to help you and your team get organized. Contact our team today at Victory Dental Management to learn more about the strategies we can help you implement to ensure you’re getting the most out of your practice.
Clean Up the Clutter
When you have so many different things demanding your attention throughout the day, it can be difficult to keep on top of everything. If you’re not careful, papers and other clutter can accumulate faster than you realize. Once the pile starts to get away from you, it can be hard to ever work your way back through without having to set aside valuable time to sort through everything.
It’s easier to avoid getting yourself into this mess in the first place once you have organizational strategies in place. You might create a unique filing system for handling the various kinds of mail that comes through your office. Perhaps you set specific team members in charge of returning calls. The best system of organization is the one that works for you and your team.
Don’t Let Your Time Manage You
It can be difficult to prioritize the different duties of your work. It’s rare that even an hour will go by without a variety of different distractions. While you’ll have the occasional emergency that demands immediate response, most of these interruptions will not need to be addressed right away.
Resist the urge to drop everything every time a new email or task arises. Operating this way will only make it harder to actually accomplish any of your duties on time. Instead, learn to prioritize which things need to be addressed immediately and which can be done later. Delegate what can be passed to another and clarify deadlines for things that must be completed by you to allow accurate prioritization of tasks.
The day-to-day efficiency of your business can impact its long-term success. Don’t waste your time digging through clutter because you’re working without a plan. For more strategies for your success, contact Victory Dental Management.
"My experience with Lynne Leggett has been exceptional. Her knowledge and first class service has strengthened our billing, policies and procedures immensely. I would recommend her to all doctors and their practices."
Teresa Duncan, MS
"Lynne is a wonderful resource for me and my clients. She has a deep knowledge of dental office management and understands the importance of well-implemented systems. I know I can turn to her with any project and it will be completed in an efficient and detailed manner. I recommend Lynne's consulting services without hesitation."
Andrew V. Inge, DDS
"I highly recommend Lynne Leggett with Victory Dental Management for any dental practice, whether it is a small startup or an established and successful one... The coaching we have received has greatly reduced the stress in our office and has increased our bottom line. Dentistry has become much more fun. Whether it is long term planning or dealing with areas that need immediate attention, I cannot recommend Victory Dental Management more highly. "
“Working with Lynne was one of the best decisions we have made! She is one of our team. We always feel like we can contact her with questions and her response time is fantastic!”
Shaun B. Rai, DMD, PLLC
“Lynne was excellent at educating my team members on communication and phone skills. We all found Lynne easy to talk to, and a superb communicator. I highly recommend Lynne as a consultant for any dental practice (or any business for that matter) that needs assistance and coaching with communication and phone skills.”
“With her background in Logistics, Dental Office Management, Customer Service and Sales, Lynne was quite helpful in the formative years of OneMind Health ( formerly MDE) in teaching new customers not only the mechanics of using a revolutionary new system for receiving real-time information from insurance payers, but more importantly the VALUE of the system for their office. Lynne is an outside the box thinker who will find ways to optimize a practice to increase efficiencies and the bottom line.”
Gregory K Kontopanos, DDS
“Over the years that Lynne worked for me, she demonstrated an “ownership mentality” that is rarely seen today. She was not only focused on patient care, but also the profitability of the practice. She used her business background in streamlining our business policies to enhance the practice but also the patient’s experience as well. Without reservation I recommend working with Lynne.”
Pooja Khurana, DDS
“Lynne is a knowledgeable professional who genuinely CARES about the success of her clients. By focusing on our current systems and processes and introducing ‘best practice concepts’, Lynne has markedly improved our efficiency, profitability and overall patient experience. I highly recommend Victory Dental Management.”
JoAn Majors, RDA, CSP® – Professional Speaker, Published Author & Soft Skills Specialist
"Lynne Leggett is a coach in every fiber of her being. She is encouraging, enlightening and when it comes to honest truth needed to be a successful coach...well stay in the game with her. She proves that consistency, values and principles are a dentist and leaders best friend. If you want to get in the game, get in this book and go deep on the strategies she has presented ever so simply!"
It’s inevitable. Eventually, your dental equipment will need to be replaced. Sometimes it is because newer technology has made your equipment obsolete. Purchasing new equipment is an investment that should be taken with…
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