Are You Prepared for the Future of Dentistry? | Dental Consultant Near Me

Are You Prepared for the Future of Dentistry?

What will the dental profession look like in 10 years? Are you and your team prepared to face the future with a successful action plan? 

Dental Strategies for Team Success

As a dentist, you are used to thinking about the big picture. This is true when you are caring for your patients, as they turn to you for your expertise to establish a lifetime of optimal oral health. But do you employ the same forward-thinking strategies to ensure the long-term health of your business?

Dentistry is changing. New technology is constantly being developed leading to entirely new procedures, which in turn creates a new market of patients who could benefit from your services. Furthermore, the business landscape of the profession is evolving. What used to be a field dominated by independently owned practices has become increasingly more corporate-based. Ask yourself where your practice fits into the landscape of differing business models in dentistry.

If one thing is for certain in dentistry, it is that the future will continue to bring change. Did you ever think you would be ordering supplies from your smartphone or connecting with potential new patients on Facebook? The future will likely bring innovations bridging the education and communication gap between dentist and patient.

Dental Consultant How We Can Help

Like today, the key to success will lie in your ability to build trusting, loyal relationships. It is essential that your marketing messages hone in on the unique qualities that make your practice and your team stand out from the crowd. A rebranding strategy can help freshen your practice’s appeal to your community and attract your ideal new patient.

You’ve probably heard the saying, “The more things change, the more they stay the same.” The future will bring changes to the dental profession, but that shouldn’t come as a surprise nor should it be a cause for concern. Face the future with optimism and an action plan, contact our Dental Consultant, today.

Victory Dental Management
Phone: (804) 399-2053

3 Ways to Improve Efficiency | Dental Coach Near Me

3 Ways to Improve Efficiency

Do you feel like your business could be functioning better? Are projects and meetings taking longer than necessary to get done?  Do days seem to drag on without any solutions in sight? 

Dental Strategies for Team Success

The best way to fix this problem is to focus on improving efficiency. There are many things a practice can do to become more efficient in all aspects. Here are three changes you can implement in your practice.  

  1. Encourage face-to-face conversations

Most of the time employees might think sending an email or Google chat would be more efficient than getting up and walking to their coworker’s desk. However, speaking to someone face-to-face allows you to come up with solutions faster. A question can be answered faster with a 2-minute conversation rather than sending dozens of emails back and forth to each other.

  1. Decrease Disruptions

It can take a few minutes to start up a task again after someone interrupts you.  To limit distractions it is important to block out a few hours of work everyday so employees can focus on their tasks. To do this, schedule meetings all in one day instead of scattered throughout the week.  To stop the clutter of email notifications, use tools and apps to stay interruption free.

Dental Consultant How We Can Help

  1. Use project management software to collaborate 

Many businesses use email to keep up to date with projects. This can cause a disconnect and emails can be lost or unread. Management software tools help every one involved keep track of progress and it is a better way to communicate all in one place. 

There are simple solutions your practice can adopt to run more smoothly.  Face-to-face meetings can easily speed up the problem solving process. To limit interruptions that may cause your work to slow down, block off work time on your schedule. Finally, project management software can keep everyone up to speed on the progress of any project. 

Need more tips? Contact our dental consultant team for a consultation today.

Victory Dental Management
Phone: (804) 399-2053

How to Strategically Meet Your Cash Flow Goals for Q2

If you did not meet your goals for the first quarter of 2021, do not beat yourself up too much or your team. Instead, let’s review some items so you can correct them and look forward to the second quarter of 2021. The area I want to make sure a practice is strategically addressing each month is their cash flow since this may be the most immediate need.  

For various reasons, some reports do not get the attention that they should on a weekly or at least a monthly basis. I want to make sure you focus on certain reports so you can continue into April with a strategy. One of those reports that can fall to the side is your outstanding insurance report. This report shows which claims you are waiting for payment. I have seen clients take the easy way out and resend outstanding claims instead of researching and finding out what is keeping each claim from getting paid. Needless to say, this is not the way to manage this report. Most claims are getting paid within 14 days if the claim was sent correctly.  If you do not see anything on your electronic transaction report, there is a reason why you have not received payment within 14 days of sending the claim. Time must be set aside to follow up with these claims. 

Once you have followed up on all of your outstanding insurance claims, you will then need to focus your time on the patient accounts that owe you money. This report, patient aging, should be reviewed weekly or at least twice a month to make sure you are sending out statements in a timely manner. As soon as you get into a regular flow of properly working these two reports, the job in front of you is not so large and intimidating. In addition to actively reviewing these two reports, there is something else you can do to help your cash flow in your practice. 

Another area that can help your cash flow is collecting what the patient owes at the time of service – or before when they schedule their appointment.  By working this into your daily routine, it should increase your cash flow each day.  I have had some clients swear to me that their patients will not do this. I believe we need to teach them this is how business is done at your office. Plenty of businesses require payment before services are rendered and dentistry is no different. I often give examples of going to your physician for your visit or a pharmacy to pick up medications. Payment is made at the time of service. Since covid, there have been some changes with using a digital flow instead of paper transactions. Most offices have the ability on their website to accept payments or send a payment link via text to the cell phone of your patient. There are many options now available to help you with getting payments from your patients.  If you have any questions about this or how to change by using more digital processes in your office, please reach out to me to schedule a complimentary strategy call. You can contact me at

Dental Management Consultant | Create a Patient-Friendly Environment

Dental Business Coach

Create a Patient-Friendly Environment

Dental offices can be intimidating for patients when they first walk in the door. New patients may be faced with a busy office phone ringing non-stop and the sounds of dental equipment in the background. Some of these situations can add to the anxiety new patients may be facing. Here are three strategies that your dental office can use to create a more patient-friendly atmosphere.

Friendliness on the Front Lines

The first person a patient interacts with at a dental office is the front desk team. Not only will that team member be providing the first impression of the practice, but they will also be the one interacting with patients for future appointment scheduling and monetary matters. Having a friendly and polite employee at the front desk can go a long way in creating a positive first impression for patients, while alleviating any additional concerns they may have. Being assisted in a courteous manner will show patients how easy it is to work with your team and build patient loyalty.

Have a Presentable Waiting Room

The waiting time after arriving at a dental office can be nerve-wracking for anxious patients. Creating a presentable and welcoming waiting room can help lessen their stress. Amenities as simple as comfortable chairs and reading materials can help a patient take their mind off their visit. Creating a play area for children will keep them occupied, while also helping to keep the noise level of the area down.

Communication is Key

Patients can become frustrated if they feel they have to ask numerous questions to get answers. Good communication can remove frustrations and keep the patient in the loop regarding their oral health. Additionally, you’ll be able to build a strong doctor-patient relationship. Strong communication will benefit your entire team, from the front desk to the treatment room. Review all the options that a patient has for any needed treatment, cover different payment methods, and discuss easy ways to schedule appointments. Good communication will keep your patients coming back.

Provide each patient a great experience at your office. Not only will your patients be happy with their dental care, but they can become referral sources for new patients. With these three strategies, your office can take a step in the right direction for creating a patient-friendly environment.

To see how our team can help you, contact Victory Dental Management.

Victory Dental Management
Phone: (804) 399-2053

Dental Consultant Near Me | 4 Ways to Attract Millenials into your Practice

Dental Consultant

Are you having trouble attracting new patients to your office? Technology and busy lifestyles have changed the way we attract new patients. Every business including dental practices have to evolve with each generation to gain their attention. Below are strategies that you can use to attract new patients to your office.

Use Technology to Get in Touch

Our society has moved into a tech-savvy world. Calling to schedule an appointment is not as convenient as allowing patients the ability to set up an appointment online. Confirming appointments and sending patient reminders through text messages is easier and quicker.

Practice Search Engine Optimization

Use Search Engine Optimization (SEO) to help patients find your office more easily. High-ranking dental offices on search engines are going to be seen more frequently by prospective patients, and therefore attract more business. Being near the top of search engines can help patients find what they want quicker without having to scroll through multiple pages of search results.

Be Active on Social Media

Using social media is an excellent way for patients to learn about your dental office and the services you offer. Regular postings on platforms such as Twitter, Facebook, and Instagram will reach a broader audience. It will also showcase your team members, satisfied patients, and other attributes that make your office unique.

Get a 5 Star Reputation

Once you get patients in the door, you will want to retain them as referral sources. By providing exceptional service, your patients will be more inclined to post positive online reviews. People respond to authenticity and want to read personal and true testimonials. When looking for a dentist, patients will be more likely to choose one with a positive online reputation.

Gain the attention of possible leads and current patients by utilizing technology while highlighting authenticity. By using the tips provided above, you will have the capability to reach more new patients and grow your business.

Contact Victory Dental Management to schedule a consultation today.

Victory Dental Management
Phone: (804) 399-2053

Dental Consulting | Rolling Out a New Service? Avoid These Mistakes

You’ve decided to introduce a new service to grow your business. Do you have a carefully planned execution strategy? Many business owners fall into traps such as neglecting to keep their team on the same page or having a poor marketing strategy. Here are common mistakes business owners make when developing a new service, and what you can do to avoid them.

Lack of Training

Some business owners let their new idea or service run itself without keeping their team informed. For your business to thrive, it is essential that everyone on your team has a full understanding of your offerings. Before rolling out a new service, make sure your team is properly trained. They should be able to answer questions from those interested, as well as educate people who may be unaware of this new offering. Education and training is the key to successfully launching a new offering. It is better to delay your plans than launch a new service with a team that isn’t ready or equipped, as this can quickly impact your reputation.

Marketing Is an Afterthought

You finally have your new service up and running and you find yourself asking, “Now what?” Your service isn’t going to be successful on its own. Develop a marketing strategy to increase awareness of your new offering. Create unique and inventive marketing materials with your target audience in mind. Who are trying to attract to your business? Don’t fall into the trap of thinking that your new service will sell itself without a marketing push.

Don’t Neglect Research

Research is crucial to pulling off a successful new service launch. Don’t go in with the mindset that your good ideas alone are enough to pull it off. Instead, check out your competitors to give you an idea of how to position your new service. Research success stories and failures of people who have done similar things. Take time to study the pricing of competitors and know what you will need to cover your costs while still creating an attractive offer to price shoppers.

Launching a new service is an effective way to boost interest in your business, drive revenue, and fill a need in the market. To be successful, don’t rush your new service without properly training your team or doing research. Also, avoid the common mistake of not marketing, or marketing as an afterthought.

Contact Victory Dental Management to discuss strategies that can help your business grow.

Victory Dental Management
Phone: (804) 399-2053

Dental Business Coach | 4 Ways to Grow Your Confidence as a Business Leader

The up and down nature of confidence can be exemplified as a business leader because of the stressful nature of maintaining a high-ranking position. Confidence can grow with practice and effort. Here are four ways to grow confidence as a business leader.

Consistency is Key

Rapidly changing methods and ideas can prevent a business leader from feeling confident. The business should work for the business leader, not the other way around. Gaining a sense of consistency and stability with schedules, rules, and realistic expectations can lead to an increase in confidence that the business will run smoothly. Know and understand the key parts of the business, important dates, and the function of each role. You can only become confident in your business operations when you fully grasp the nature of the entire business.

Be Yourself

Being afraid to say what you think can be viewed as a lack of confidence. Speaking your mind, while still having a professional filter, can build confidence as it shows you are part of a team and contributing. Being yourself will also dispel any notion coworkers might have that you are not being a genuine person. Openness and authenticity will not only strengthen your bond with your employees, but are also essential traits for effective leadership.

Be Open to Criticism

Change cannot come from one person alone, and not all criticism should be seen as a slight against you. Listen to feedback from coworkers and customers and tailor that feedback into something positive. Do not let the criticism fester and destroy your confidence, take it and use it to grow as a person. Accepting constructive criticism and negative comments can help increase your confidence.

Know What You Are Talking About

Fully understanding what you are talking about can help improve your confidence. If you are a business leader, strive to know everything you can about the business and its operations. If you are speaking about a topic, research everything you can about that topic. Become the expert. You will be better positioned to demonstrate confidence when it is clear that you are invested in what you are discussing.

Confidence can not only make or break your career, it can impact the business as a whole. You can take your confidence to the next level, while learning how to prevent situations from arising that can be detrimental to your confidence.

For a consultation, contact Victory Dental Management.

Victory Dental Management
Phone: (804) 399-2053

Dental Office Coach | 4 Tips for More Productive Employees

Research has shown time and again that happiness plays a large role in the productivity of employees. For example, a study conducted by Google saw a 37% increase in productivity as a result of initiatives focused on improving employee morale. Financial incentives alone are often not enough to boost employee performance, as our brains are hardwired to respond to positivity.

Here are 5 simple tips you can follow to help improve happiness in your team. For more solutions for running a more productive practice, contact Victory Dental Management today!

1. Give recognition where it’s due. Employees that feel valued are more likely feel happy about their work. Take time to recognize positive contributions of the team. Not only will this make the recognized employee feel proud of their work, it can also incentivize others to work harder to achieve the same praise.

2. Get them invested. It’s most likely the case that financial gain was not your sole reason for starting your business. Maybe you’ve had a lifelong passion for helping others. Maybe you’ve always been fascinated with the science of dentistry. Whatever those reasons were, share them with your team! Knowing that they’re contributing to something bigger can help employees take pride in the work they do, no matter their role.

3. Set clearer goals. When your employees don’t have a clear expectation of their role, it can be difficult for them to recognize whether or not they are performing well and lead to increased stress about their work. By setting clearer expectations of your employees and goals for your business as a whole, your employees will have a standard to judge their work against, and therefore be able to feel better about good performance.

4. Promote from within when possible. A common concern of employees is a fear that they won’t be able to grow in their current jobs. By establishing a culture of development and promotion from within the company, you’re clearly communicating to your employees that you want them to see your office as a long-term home, not just another job.

Studies indicate that US companies lose about $500 billion annually due to loss of productivity caused by unhappiness at work. Don’t let your team be a part of this problem. If you’re looking for additional strategies for running a happier, more productive office, contact Victory Dental Management today!

Victory Dental Management
Phone: (804) 399-2053

Dental Office Management | Think Before You Buy New Equipment

It’s inevitable. Eventually, your dental equipment will need to be replaced. Sometimes it is because newer technology has made your equipment obsolete. Purchasing new equipment is an investment that should be taken with caution and critical thinking. Here are a few tips to help you get started on making an informed and practical decision regarding your office’s equipment.

Take Your Time

Never rush into a purchase as crucial as new equipment. We strongly suggest you meet with our team at Victory Dental Management to discuss the implications a purchase might have, particularly on your practice’s taxes. There may be an optimal time of the year to make a purchase.

Consider Its Use

How often will you utilize this equipment? Where will it fit in your office? Carefully consider how this new piece of equipment will be used in your day-to-day operations. If you are struggling to answer these questions, it may be a sign that the new equipment is not needed immediately.

Will This Help My Practice Grow?

Ask yourself if investing in new equipment will allow your practice to grow. Will it expand the available services you offer your patients? Perhaps it will improve the comfort, efficiency, and amount of time it takes to treat or serve patients. When marketed effectively, these can be excellent sources for driving new patient numbers or improving loyalty among your existing patients.

What About Cost?

You should never buy equipment if you are unsure how you will receive a return on investment from it. Consider how your pricing structure will offset the costs of the investment. Can you still be competitive in your market if you must raise costs?

Your office equipment plays a central role in allowing you to deliver quality care for your patients. New technologies are constantly making the patient experience more comfortable and safer. Before you rush to purchase new equipment, it is vital that you consider how the investment will impact your business.

Our team at Victory Dental Management is here to help you make these decisions. For a consultation, contact us today.

Victory Dental Management
Phone: (804) 399-2053

Coach’s Corner | How do you compare?

I know when you were in dental school, comparing your clinical skills with others was a natural tendency. Your goal was perfection. Now, you are business owners with your practice and you still compare yourself.  I find a lot of dentists will compare themselves to other dentists based on a perception. Either one from social media or a perception of how much production their office makes.

I am not here preaching to you, but to give you some other areas to compare yourself. Success, and thus the comparisons to others, is different for each person. That is true for general dentists or specialists. With the beginning of a new year, your practice goals for the year are probably at the forefront of your thoughts. Especially with getting your business closed out for 2020. 

Instead of looking at monetary comparison, reverse engineer what success means to you. Sure, you need enough to pay all of your bills, but the pursuit of money should not be the only thing that defines success for you. I have yet to meet a dentist that said they went to dental school for the money. There was always another purpose. 

With the start of a new year, focus on your purpose. Focus on defining what success looks like to you. I am finding great conversations with dentists across the country when I ask them to think about how they define success. We can all agree that 2020 was a stressful, trying year as a practice owner. Things were asked of you at one time that made you pivot and change in ways you could never have imagined. With that being said, take some time to appreciate what you accomplished last year. Thank your team members. 

IF you need help thinking through this process or need some assistance with creating a plan around your goal of success, please get in touch with me. Start the year off with a great plan that will give you the success you desire for 2021.